Shipping Information

Shipping Policy

Given the customised nature of our products, please allow 3-5 days for your order to process i.e. to be physically made. Please be sure to add this processing time to your shipping estimates.

If you’ve any queries just send us an email at support@catloveco.com

Once your order has been marked as shipped you will receive an email with a tracking number. The below estimated time frames then kick into effect once the tracking is accepted.

The below are estimates, please note that delays can occur with the shipping carriers- particularly during the busy festive season.

 USA Shipping ($USD)

  • Estimated 3 - 6 business days (i.e. after your order has been produced)
  • Fees:
    • Orders below $40 –> Flat Fee of $4.99
    • Orders between $40.00 & $49.99 -> Flat Fee of $6.99
    • Orders between $50.00 & $74.99 -> Flat Fee of $7.99
    • Orders above $75 –> FREE SHIPPING

 International Shipping ($USD)

  • Estimated 3 - 6 business days (i.e. after your order has been produced)
  • Fees:
    • Orders up to $33 –> Flat Fee of $9.99
    • Orders between $33.01 & $49.99 -> Flat Fee of $13.99
    • Orders between $50.00 & $74.99 -> Flat Fee of $19.99
    • Orders between $75.00 & $124.99 -> Flat Fee of $27.99
    • Orders above $125 –> FREE SHIPPING

Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, we are unable to guarantee shipping times.

 Incorrect Address: 

We are not responsible if a package is undeliverable because of missing, incomplete, or incorrect destination information. We do our best to avoid errors by verifying the shipping information with every customer in the order confirmation email.

Costs to reship the package will be invoiced to the customer.

Import taxes / Refusal of package:

We will not be responsible for any Duties, Taxes, or Customs fees under any circumstances. 

If the order arrives at your country and...

  • The customer refuses to accept the package
  • No attempt is made in the country of destination to deliver the package. 

We deserve the right to abandon the package(s) and will not be responsible for any refund.